ONLINE STORE REGULATIONS
CustomStore.pl
rules from 1.10.2024,
§1
General provisions
1. The online store [hereinafter referred to as the "Store"] conducts retail sales via the Internet, based on the application of the Regulations [hereinafter referred to as the "Regulations"].
2. The owner of the Store is: VetoSoft Sp. z o. o. conducting business in 08-500 Rososz, 94 NIP: 5060126569 REGON: 529216390, KRS: 0001117968 tel. +48 537 700 069, e-mail address: kontakt@customstore.pl .
3. The Regulations are an integral part of the sales agreement concluded with the Customer.
4. The terms of the sales agreement are the acceptance of the Regulations by the Customer.
5. Prices given in stores are gross prices (include VAT if applicable).
6. Goods available in stores are free from legal and legal defects.
§2
Orders
1. Orders can be entered in the following way: via the form available on the online store website,
2. The terms of order fulfillment are provided by the customer with data for verification of the Customer and the recipient of the goods. Confirm acceptance of the order by e-mail.
3. The information on the Store's website does not provide offers available in the Civil Code. The customer places an order by submitting an offer to purchase the goods. Make a sales agreement, which will occur upon receipt of orders for fulfillment by the Store.
4. The Store has the right to refuse to fulfill orders without the need to deliver. The amount paid is then returned to the account number from which it was paid or to the PayNow account in the case of payment for the order via PayNow.
4a. The Store does not accept cash on delivery of contaminated personalized items, i.e. accessories on the sleeves and inscriptions on the back. Personalised orders placed for cash on delivery will be automatically cancelled
§3
Payments
1. The customer can choose the following payment methods: - standard bank transfer - online payments via Paynow (MBank S.A.) - The entity handling online payments in the scope of cards is Autopay S.A. - via Paynow online payments, the following payment cards are available: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro, blik, internet transfer
1.1. Orders worth over PLN 200 and personalised orders are only and exclusively prepaid (Panynow or transfer)
2. Delivery prices are in the delivery price list.
3. The condition for issuing the goods is payment for the shipment.
§4
Shipping of goods
1. Delivery to the mail order store via a shipping company (e.g. Polish Post, Inpost-paczkomaty or courier company) or making it available for collection by the customer at the company's headquarters. Delivery to the customer becomes an immediate message to the courier company.
2. In the case of payment in a manner other than via the PayNow service, the deadline is extended by the period between placing the order and confirmation of posting to the Store's bank account.
3. The deadline is for each occurrence.
4. The parcel not collected by the Customer remains sent back to the Store and awaits the Customer's later instructions there. In the case of sending at the customer's request, he or she remains charged with the amount for issuing the shipment. The cost of returning the uncollected parcel is covered by the Store. In the case of applying the uncollected order with the exception of point 6, paragraph 6. Inventory composition for reduced by the shipping cost and return of uncollected orders (double transport costs)
5. Uncollected by the customer's order on delivery is automatically canceled. Receiving a request for payment for the order costs incurred by the Store and returning the uncollected order to the Store (double delivery costs). You cannot send a cash on delivery parcel to a customer of such a store. The customer can only receive after making advance payments for a new order and previously paying the costs of uncollected parcels
§5
Complaints
1. In the event of non-compliance of the goods with the contract, the Customer should return the complained goods to the Store address: 05-402 Otwock, Hugona Kołłątaja 64 together with a description of the non-compliance.
2. The Store will respond to the Customer's complaint within 14 working days from the moment of returning the goods together with a description of the non-compliance.
3. When the complaint is settled, which will be delivered with the customer, the new goods will be non-compliant, the Store's delivery costs.
4. Individual settings of the customer's computers and monitors, incorrect or distorted, displaying information about (e.g. universal), cannot be advertising devices.
§6
Right to withdraw from the contract
1. The customer, the consumer in full art. 22[1] of the Civil Code, has the right to withdraw from the contract concluded at a distance, without presentation, by submitting an appropriate written letter.
2. The right to withdraw from the contract is possible if the customer submits a declaration of withdrawal from the contract to the store within 14 days of receiving the goods.
3. The Customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract, at their own expense
4. Within 3 working days of receiving the shipment, the Store will check the condition of the delivered product.
5. Within 7 days of checking the goods, the Store will return the paid amount to the Customer. The funds are returned in the same form in which they were transferred to the store's account
6. The Customer does not have the right to withdraw in the case of ordering a personalized product, i.e. containing additional variants selected by the Customer, such as flags, arches, crosses and inscriptions and additional individual inscriptions.
§7
Privacy protection
1. The provisions of the Regulations regarding the protection of personal data are aimed in particular at fulfilling the information obligation specified in art. 13 Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as "GDPR").
2. The data controller is VetoSoft Sp. z o.o., ul. Rososz 94, 08-500 Rososz, e-mail: kontakt@customstore.pl, tel. + 48 537 700 069
3. The data controller is responsible for compliance with the principles of data processing specified in art. 5 sec. 1 of the GDPR and must be able to demonstrate compliance with them (accountability principle).
4. Personal data must be:
a) processed in accordance with the law, fairly and in a transparent manner for the data subject (principle of lawfulness, fairness and transparency);
b) collected for specific, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes (purpose limitation principle);
c) adequate, relevant and limited to what is necessary for the purposes for which they are processed (data minimisation principle);
d) accurate and, where necessary, kept up to date; if personal data are incorrect in light of the purposes for which they are processed, all reasonable steps must be taken to ensure that they are promptly deleted or rectified (accuracy principle);
e) stored in a form which permits the identification of the data subject for no longer than is necessary for the purposes for which they are processed (storage limitation principle);
f) processed in a manner that ensures appropriate security of personal data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organisational measures (integrity and confidentiality principle).
5. The entities to which the Data Administrator may entrust the processing of the personal data of the Customers on his behalf may be:
a) an entity providing internet services to the Data Administrator (e.g. domain registration, website hosting, e-mail maintenance);
b) an entity providing website administration services to the Data Administrator;
c) an entity providing hardware and software maintenance services operating within the IT system used by the Data Administrator;
d) an entity providing marketing services in the scope of promoting the CustomStore.pl Store;
e) an entity providing accounting services to the Data Administrator;
f) a bank maintaining the Data Administrator's bank account,
g) entities providing financial services in the scope of payment services made on the Internet,
h) entities providing courier services to the Data Administrator.
6. The Data Administrator processes personal data for the purpose of performing the contract concluded between the Administrator and the data subject, i.e. for the purposes of fulfilling the order placed by the Customer in the CustomStore.pl Store, including handling the order in the post-execution phase (considering any complaints), and based on the Customer's express consent, also for marketing purposes, such as loyalty programs or promotional campaigns.
7. The Customer may consent to the processing of personal data at the time of placing an order in the CustomStore.pl Store, after reading and accepting the provisions of the Regulations.
8. The legal basis for the processing of personal data by the Data Administrator is:
a) art. 6 sec. 1 letter a) GDPR to the extent that data processing is necessary for the performance of the contract to which the data subject is a party;
b) art. 6 sec. 1 letter b) GDPR to the extent that the data subject, as a Customer of the CustomStore.pl Store, consents to the processing of their data for marketing purposes,
c) art. 6 sec. 1 lit. f) GDPR to the extent that data processing is necessary for the purposes resulting from the legitimate interests of the Data Controller.
9. Data processed by the Data Controller does not belong to a special category of data within the meaning of in accordance with art. 9 sec. 1 of the GDPR.
10. The recipients of the personal data of the Customers may be in particular:
a) postal operators and entities providing courier services, through which the order will be fulfilled or the order will be processed in the post-execution phase (consideration of any complaints), submitted by the Customer in the CustomStore.pl Store, including in particular in the case of sending a registered postal shipment or courier shipment based on a waybill,
b) entities providing financial services in the scope of payment services made on the Internet, provided that, in accordance with the Customer's decision, the payment will be made using the services of these entities.
11. The data administrator will not transfer the personal data of the Customers to recipients in a third country or international organizations, except for an express instruction received from the Customer.
12. The Data Controller will store personal data for a period at least equal to the limitation period for claims under agreements concluded between the Controller and data subjects who are Customers of the CustomStore.pl Store, and not shorter than necessary for the purposes resulting from the legitimate interests of the Controller.
13. The data subject, including the Customer of the CustomStore.pl Store, has the right to:
a) demand from the Data Controller access to their personal data, rectification, deletion or restriction of processing,
b) object to processing, as well as transfer of data,
c) withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal,
d) lodge a complaint with the supervisory authority.
14. Providing personal data and expressing consent to their processing by Customers of the CustomStore.pl Store is not a statutory requirement, but a contractual requirement required by the Data Administrator, whereby the data subject is not obliged to provide them, however, the consequence of not providing the necessary data is the inability to conclude an agreement with the Data Administrator.
15. In relation to the personal data of Customers of the CustomStore.pl Store, it is possible to profile them, in particular for the purpose of analysing the existence of grounds for including the Customer in the loyalty programme.
16. The Data Administrator does not plan to further process personal data for a purpose other than the purpose for which the personal data was collected; in the case of planning to process data for a purpose other than the purpose for which the data was collected, the Administrator is obliged to obtain any additional consent in this respect and fulfil the information obligation specified in art. 13 of the GDPR.
§8
Intellectual property
It is prohibited to use any materials published on the Store's website (including photos and descriptions of goods) without the written consent of the Store.
§9
Final provisions
1. The Regulations enter into force on the date of publication on the Store's website.
2. Changes to the Regulations become effective within 14 (fourteen) days from the date of their publication on the CustomStore.pl website - provided that for orders placed before the change to the Regulations, orders are fulfilled on the basis of the Regulations in force on the date of placing the order.
3. In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of services by electronic means and other relevant provisions of Polish law shall apply